Ouch! Maska Extreme Mesh Balaclava

Shipments are delivered by GLS courier and arrive within 48 hours, usually the next business day. Delivery may be extended due to unforeseen circumstances or holidays.

Delivery is not available on weekends, holidays, or public holidays.

For all orders received Monday through Friday by 2:00 PM, they will be shipped the same day; for all other orders, they will be shipped the next business day.

For areas where this option is enabled, taxi delivery is within 45–60 minutes of receiving payment confirmation.

For all orders up to €40, GLS delivery service will charge a fee. 4,65 €.

For taxi delivery within Osijek, the delivery cost is €5.31, while for suburban settlements it is €9.29.

For all shipments over €40, delivery is free.

All products are packaged discreetly and without any markings that would indicate the store of origin or the contents of the package.

All products are made primarily from dermatologically tested and non-porous materials. Most common are medical-grade and liquid silicone, TPE/TPR (thermoplastic elastomers or rubbers), PVC, and ABS plastic.

Yes, all products are safe for health with proper maintenance, cleaning, and storage.

All toys need to be washed thoroughly with mild soap and warm water before and after use. Washing foams and cleaning/disinfecting sprays specifically designed for cleaning toys can also be used for this purpose.

It is not recommended to use classic disinfectants, especially alcohol-based ones. The toy must be completely dry before storing to prevent the formation of fungus and mold.

It is advisable to use powder or starch to dust the toys, as this preserves the toy's structure and avoids the material becoming „sticky” due to improper storage.

If you have multiple toys, it's advisable to keep each one in a separate fabric bag. This is to avoid contact between them due to potential material reactions.

Unfortunately, for health and hygiene reasons, used products cannot be exchanged.

To avoid such situations, familiarize yourself with the stimulation method of each product before purchasing, and study its description and dimensions. We strive to make all data as detailed and accurate as possible to simplify your purchase.